Return Policy

A return claim can be made for a product sold on the placide.com website within 30 days from invoice date. Returned products must be in new condition, contained in their original packaging and accompanied by a copy of the invoice.

All returned merchandise is subject to a 15% restocking fee, or more, depending on the condition of the products and the suppliers' conditions. The customer is responsible for all returned shipping fees. Furthermore, original shipping fees will not be refunded.

To initiate a return claim, the customer can contact us by email (retour@placide.com). Please indicate the product and reason for the return. A return goods authorisation (RGA) number will be issued. A refund will be issued for all products, plus taxes, if applicable.

Products purchased past 30 days from invoice date can be returned. A full inspection will be conducted and a 15% to 90% restocking fee could apply.

Products returned without an RGA number will be refused and returned to sender at their expense. Be sure to write the RGA number on all returned packages. Returns will be credited according to the billing method chosen at the time of purchase.

Special orders, clearance products and gift certificates are not returnable or refundable under any circumstances.

We respect the warranty and satisfaction policies of our suppliers. For warranty repairs, a copy of the original invoice is required, and subsequent shipping fees are the customers' responsibility.